3.3.2.3 Stop Premise Based Service : Stop Premise Based Service Detailed Process Model Description
Stop Premise Based Service Detailed Process Model Description
This section provides a detailed description of the “Stop Premise Based Service ” business process, including:
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1.0 Search for Customer
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1.1 Analyze Pending Stop SA s
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1.2 Update SA Stop Information
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1.3 Update SA Information
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1.4 3.3.6.3 Stop Premise Based Service for Landlord-Tenant
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1.5 Select Services and Request Stop
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1.6 Update SA to Pending Stop and Unlink SA/SP
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1.7 Add Pending Stop Alert
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1.8 Create Field Activity
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1.9 Confirm Stop Information -Mailing Address
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2.0 5.3.2.1 Manage Field Activities and Field Orders
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2.0.1.1 Perform Work
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2.0.1.2 Send Field Activity/Field Order Results
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2.0.1.3 Complete FA
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2.0.1.4 Store Meter Read on SA/SP Link
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2.0.1.5 Request Complete FA
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2.1 Enter Changes - Mailing Address
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2.2 Store Future Mailing Address
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2.3 Request Add Customer Contact
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2.4 Add Customer Contact
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2.5 Evaluate Pending Stop SAs
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2.5.1.1 Initiate Cancel for Pending Stop
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2.5.1.2 Cancel Pending Stop
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2.5.2.1 Update SA/SP with Read
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2.5.2.2 Initiate Stop SA
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2.5.2.3 Update SA and Change Status to Stopped
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2.5.2.3.1 Check for Active Non-Premise based SAs with Auto-Stop flag
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2.6 Highlight Exceptions
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2.6.1.1 Change Bill Cycle to Expedite Final Bill
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2.6.1.2 Create Final Bill
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2.6.1.3 Customer Pays Final Bill
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2.6.1.4 4.3.1.1 Manage Payments
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2.6.1.5 Close SA
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2.6.1.6 Reactivate SA
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2.6.2.1 Create To Do Entry
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2.6.2.2 Investigate and Resolve Error
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2.6.2.3 Request Complete To Do
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2.6.2.4 Complete To Do Entry
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2.6.2.5 Obtain Meter Read Information
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2.7 Analyze Stopped SA
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2.8 Evaluate for Cancellation
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2.9 Cancel FTs 4.2.2.2 Manage Meter Charges, 4.3.1.1 Manage Payments and 4.1.1.1 Manage Adjustment
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3.0 Initiate Cancel SA
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3.1 Cancel SA
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3.2 Evaluate SA to Reinstate
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3.3 Reinstate SA
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3.4 Update SA Status to Active
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3.9 Identify Eligible Pending Start/Stops to Create Field Activity
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3.6 Evaluate Errors
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3.7 Resolve Exception
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3.8 Update Data
1.0 Search for Customer
Reference: Stop Premise Based Service Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the customer in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Stops.
Entities to Configure
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Installation Options
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Zones
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Installation Options-Framework
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Identifier Type
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Geographic Type
Available Algorithms
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Installation Options - Control Central Alerts (Installation Options Control Central Alert Algorithms)
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CI_PER-INFO - This person information algorithm display summary information (name, phone number) that appears adjacent to a person ID throughout the system.
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CI_ACCT-INFO - This algorithm formats the “Account Information” that appears throughout the system.
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CI_PHNFMT_NA - This phone type algorithm validate North American phone format.
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CI_PER-INFO - This person information algorithm display summary information (name, phone number) that appears adjacent to a person ID throughout the system.
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C1-GLBL-CTXT - This global context algorithm is responsible to complete missing global context values based on values of other context fields.
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